Privacy Policy

ClockOut ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

• Contact information: Name, email address, phone number, delivery address
• Payment information: Processed securely via third-party payment providers (we do not store card details)
• Health-related information: Quiz responses about sleep patterns and shift work (only if you complete our quiz)
• Technical information: IP address, browser type, device information, cookies
• Communication history: Emails, chat messages, or support requests

2. How We Use Your Information

We use your information to:

• Process pre-orders and deliver products
• Send launch updates, order confirmations, and shipping notifications
• Provide personalised product recommendations based on quiz responses
• Send marketing communications (you may opt out anytime)
• Improve our website, products, and customer service
• Comply with legal obligations under Australian law

3. Disclosure of Information

We may share your information with:

• Payment processors (Stripe, PayPal) to process transactions
• Email service providers (Klaviyo, Mailchimp) for communications
• Shipping partners (Australia Post, Sendle) to deliver your orders
• Analytics providers (Google Analytics, Meta Pixel) to understand website usage
• Government authorities when required by law

We do not sell your personal information to third parties.

4. Data Storage and Security

Your data is stored on secure servers located in Australia and the United States. We use industry-standard encryption (SSL/TLS) to protect data in transit. Access to personal information is restricted to authorised personnel only.

5. Your Rights Under Australian Privacy Law

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal obligations)
• Opt out of direct marketing at any time
• Make a complaint about how we handle your data

6. Cookies

We use cookies to improve user experience and track site analytics. You can disable cookies in your browser settings, though this may affect site functionality.

7. Children's Privacy

ClockOut is intended for adults aged 18+. We do not knowingly collect information from children under 18.

8. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via email or site notification.

9. Contact Us

For privacy enquiries or to exercise your rights:

Email: privacy@clockout.shop

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.